Whatever the size of your business, from micro business to large conglomerates, it is only the flow of money into and out of your business that keeps your business alive. Let that blood dribble through your fingers for too long, and that business will suffer and eventually die. Just look at the demise of Debenhams, Arcadia Group, Mothercare to name just a few.
Read More“I’m so sorry to hear about your recent poor service with us. We normally pride ourselves on our five-star service, but we have been busier than usual, and this has led to inevitable delays as I’m sure you’ll understand. Of course, if you had caught us at a quieter time, blah do blah di blah.”
Have you heard that recently because I certainly have.
It’s where the poor customer service experience I have received has been belittled and makes me feel that it hasn’t been treated seriously. That not only annoys but is also likely to come out in various conversations I have with my large network of people. Nobody wants to feel they have dismissed with a brush off.
Read MoreThe tides of business are constantly moving, taking your business with them wherever they will flow. If you don’t keep control and be mindfully preparing for what may lie ahead, then while you’re gazing at the beautiful blue sky above you, you may get caught unawares by the tanker that is just out of your sight or the storms that are forming on the horizon.
A good ship’s crew would be taking this time of calm to repair the canvas, scrub the decks, look to the ship’s maintenance and even sections that could be improved, all in preparation for the storms that will inevitably come.
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